Recover your Xexea account
We log you in with a code sent to your email. If you lost access to your email, send us a recovery request and we will help you get back in.
Before you ask for recovery
- Look in your spam or junk folder for the code.
- Wait a few minutes and ask for a new code.
- Check that you typed the email you signed up with.
How account recovery works
- Fill in the form and choose Recover account as the topic.
- Write the old email on the account and a new email you can open.
- Tell us your page address or domain.
- Our team checks your details by hand and may ask for proof.
- When we are sure, we move your account to the new email.
Keep it safe: We will never ask for your login code. Do not share it with anyone.
Account recovery form
Account recovery questions
Why can I not log in to Xexea?
Xexea has no passwords. We send a login code to your email. If you cannot open that email any more, you cannot get the code.
How do you check that the account is mine?
A person on our team checks your details by hand. We may ask about your page address, your domain, your payments or other things only the owner knows.
How long does account recovery take?
Most requests are checked within 2 working days. It can take longer if we need more proof.
I did not get the login code. Is my account lost?
Probably not. Check your spam folder, wait a few minutes and make sure you typed the right email. Only ask for recovery if you truly lost the email account.